Shipping policy
Shipping Details
At VibeWrist, we strive to deliver your order as quickly and safely as possible. Please read our shipping information below.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
Estimated delivery times after dispatch:
- Domestic (Australia): 3–7 business days
- International: 7–21 business days depending on destination
Please note that delivery times are estimates and may vary due to customs delays, peak seasons, or carrier delays beyond our control.
Shipping Costs
- Standard Shipping: Calculated at checkout based on your location
- Free Shipping: Available on qualifying orders — check our current promotions for details
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
Customs & Duties (International Orders)
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping fees.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date and we will do our best to resolve the issue promptly.
Contact Us
If you have any questions about your shipment, please reach out to us at: support@VibeWrist.store